MAVİ EKRAN HATASI

Question

Herkese iyi günler diliyorum. son zamanlarda mavi ekran hatalarıyla başım dertte. O yüzden sizlerin yardımına ihtiyacım var lütfen yardımınızı esirgemeyin.
öncelikle bahsedeceğim hatalar windowsun 1809 güncellemesiyle ortaya çıktı. Daha önce böyle hatalar çok nadir idi.

İlk hata Witcher 3 oynarken başıma geldi. Hata: UNEXPECTED STORAGE EXCEPTION.
Oyunu daha önce aynı bilgisayarda bitirdiğim için rahatlıkla söyleyebilirim ki sorun donanımsal olamaz.
İnternette araştırdım soruşturdum bir türlü uyguladığım çözümler beni sonuca ulaştırmadı. Ben de hata sonrası oluşan minidump klasörünü bir forumda paylaşayım istedim ancak minidump klasörü oluşmamıştı virüs programı,ccleaner ve benzeri program yüklü olmadığı halde.
Daha sonra hatalar beni oyundan soğuttu ve başka bir maceraya atılmak adına AC UNITY oynama kararı aldım. Ancak aynı hata burda da karşıma çıktı. Biraz daha araştırma sonucu gelişmiş sistem ayarlarından hata ayıklama bilgisini yaz bölümünde, otomatik bellek dökümünü seçtim ve hatanın oluşması için oyunu tekrar açtım.
Bu sefer farklı bir hata oluştu işin ilgiç yanı. hata CRITICAL PROCESS DIED.

Sonuç olarak elimde sadece CRITICAL PROCCES DIED hatasının bellek dökümleri var. hem MEMORY.DMP hem de minidump.dmp klasörlerini şu linkte bulabilirsiniz.
https://drive.google.com/drive/folders/123uFCuAhu6Fm7jF6Cfjy_YM9EFo8Pr3V?usp=sharing

Ne yapmam konusunda yardımlarınızı bekliyorum.(NOT: sistem geri yükleme yapmayı denedim ancak yüklenirken bir hata ile karşılaşıldı.)

Answer

Çaresizim lütfen yardım edin.

Answer


Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\yazc9\Downloads\053119-32750-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*d:\semboller\*http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*d:\semboller\*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 10 Kernel Version 17763 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff805`13215000 PsLoadedModuleList = 0xfffff805`136305d0
Debug session time: Fri May 31 11:16:54.559 2019 (UTC + 3:00)
System Uptime: 0 days 0:25:48.235
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_PROCESS_DIED (ef)
        A critical system process died
Arguments:
Arg1: ffffcf8fe1bdd080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER:  System manufacturer

SYSTEM_PRODUCT_NAME:  System Product Name

SYSTEM_SKU:  SKU

SYSTEM_VERSION:  System Version

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  0408

BIOS_DATE:  11/25/2014

BASEBOARD_MANUFACTURER:  ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT:  H61M-PRO

BASEBOARD_VERSION:  Rev X.0x

DUMP_TYPE:  2

BUGCHECK_P1: ffffcf8fe1bdd080

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

PROCESS_NAME:  services.exe

CRITICAL_PROCESS:  services.exe

EXCEPTION_RECORD:  0000000000001000 -- (.exr 0x1000)
Cannot read Exception record @ 0000000000001000

EXCEPTION_CODE: (NTSTATUS) 0xe2f34080 - <Unable to get error code text>

ERROR_CODE: (NTSTATUS) 0xe2f34080 - <Unable to get error code text>

CPU_COUNT: 4

CPU_MHZ: daa

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9

CPU_MICROCODE: 6,3a,9,0 (F,M,S,R)  SIG: 1F'00000000 (cache) 1F'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0xEF

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-JVM7CU2

ANALYSIS_SESSION_TIME:  06-02-2019 10:48:04.0809

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

TRAP_FRAME:  ffff800000000000 -- (.trap 0xffff800000000000)
Unable to read trap frame at ffff8000`00000000

LAST_CONTROL_TRANSFER:  from fffff80513aa292d to fffff805133c8ef0

STACK_TEXT:  
ffffa504`039d4d98 fffff805`13aa292d : 00000000`000000ef ffffcf8f`e1bdd080 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffffa504`039d4da0 fffff805`139dee19 : 00000000`00000001 fffff805`13344735 ffffcf8f`e1bdd080 fffff805`13344634 : nt!PspCatchCriticalBreak+0xfd
ffffa504`039d4e40 fffff805`138996ec : ffffcf8f`00000000 00000000`00000000 ffffcf8f`e1bdd080 ffffcf8f`e1bdd358 : nt!PspTerminateAllThreads+0x1468a5
ffffa504`039d4eb0 fffff805`1389b229 : ffffffff`ffffffff ffffa504`039d4fe0 ffffcf8f`e1bdd080 fffff805`132e7200 : nt!PspTerminateProcess+0xe0
ffffa504`039d4ef0 fffff805`133da088 : 00000000`000002d8 ffffcf8f`e2f34080 ffffcf8f`e1bdd080 ffffa504`039d5130 : nt!NtTerminateProcess+0xa9
ffffa504`039d4f60 fffff805`133ccc00 : fffff805`133f1b3c ffffa504`039d5a58 ffffa504`039d5a58 ffffa504`039d5130 : nt!KiSystemServiceCopyEnd+0x28
ffffa504`039d50f8 fffff805`133f1b3c : ffffa504`039d5a58 ffffa504`039d5a58 ffffa504`039d5130 00000000`0010000b : nt!KiServiceLinkage
ffffa504`039d5100 fffff805`133da742 : 00000000`00001000 ffffa504`039d5b00 ffff8000`00000000 000000c5`0b480000 : nt!KiDispatchException+0x1ba0cc
ffffa504`039d5920 fffff805`133d6a68 : 00000000`00000003 ffffa504`039d5b80 00007ffa`165331e0 ffffa504`039d5b80 : nt!KiExceptionDispatch+0xc2
ffffa504`039d5b00 00007ffa`181e4697 : 00000000`00000000 00000000`00000000 00007ffa`181448d9 000000c5`0b4817b0 : nt!KiPageFault+0x428
000000c5`0b481078 00000000`00000000 : 00000000`00000000 00007ffa`181448d9 000000c5`0b4817b0 000000c5`0b4812c0 : 0x00007ffa`181e4697


THREAD_SHA1_HASH_MOD_FUNC:  f6b0f7fafbd5253fc3d42ad0a11af14fddabdcf0

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  269ac1468bf383f4377b77e2830b1393a1504e06

THREAD_SHA1_HASH_MOD:  bc100a5647b828107ac4e18055e00abcbe1ec406

FOLLOWUP_IP: 
nt!PspCatchCriticalBreak+fd
fffff805`13aa292d cc              int     3

FAULT_INSTR_CODE:  ed8440cc

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PspCatchCriticalBreak+fd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  6105701f

IMAGE_VERSION:  10.0.17763.503

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  fd

FAILURE_BUCKET_ID:  0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_e2f34080_nt!PspCatchCriticalBreak

BUCKET_ID:  0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_e2f34080_nt!PspCatchCriticalBreak

PRIMARY_PROBLEM_CLASS:  0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_e2f34080_nt!PspCatchCriticalBreak

TARGET_TIME:  2019-05-31T08:16:54.000Z

OSBUILD:  17763

OSSERVICEPACK:  503

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2021-07-31 18:45:35

BUILDDATESTAMP_STR:  180914-1434

BUILDLAB_STR:  rs5_release

BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME:  9607

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xef_services.exe_bugcheck_critical_process_e2f34080_nt!pspcatchcriticalbreak

FAILURE_ID_HASH:  {558a0cb7-7c55-f242-f930-9ab1aa705524}

Followup:     MachineOwner
---------

2: kd> !blackboxbsd
Version: 168
Product type: 1

Auto advanced boot: FALSE
Advanced boot menu timeout: 30
Last boot succeeded: TRUE
Last boot shutdown: FALSE
Sleep in progrees: FALSE

Power button timestamp: 0
System running: TRUE
Connected standby in progress: FALSE
User shutdown in progress: FALSE
System shutdown in progress: FALSE
Sleep in progress: 0
Connected standby scenario instance id: 0
Connected standby entry reason: 0
Connected standby exit reason: 0
System sleep transitions to on: 0
Last reference time: 0x1d51785a9f6ffc3
Last reference time checksum: 0xf567205e
Last update boot id: 24

Boot attempt count: 1
Last boot checkpoint: TRUE
Checksum: 0x6a
Last boot id: 24
Last successful shutdown boot id: 23
Last reported abnormal shutdown boot id: 23

Error info boot id: 0
Error info repeat count: 0
Error info other error count: 0
Error info code: 0
Error info other error count: 0

Power button last press time: 0
Power button cumulative press count: 0
Power button last press boot id: 0
Power button last power watchdog stage: 0
Power button watchdog armed: FALSE
Power button shutdown in progress: FALSE
Power button last release time: 0
Power button cumulative release count: 0
Power button last release boot id: 0
Power button error count: 0
Power button current connected standby phase: 0
Power button transition latest checkpoint id: 0
Power button transition latest checkpoint type: 0
Power button transition latest checkpoint sequence number: 0
2: kd> lmvm nt
Browse full module list
start             end                 module name
fffff805`13215000 fffff805`13c86000   nt         (pdb symbols)          d:\semboller\ntkrnlmp.pdb\20C711BBD4C21AA5C45BC774BC7E04721\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: d:\semboller\ntoskrnl.exe\6105701Fa71000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Browse all global symbols  functions  data
    Image was built with /Brepro flag.
    Timestamp:        6105701F (This is a reproducible build file hash, not a timestamp)
    CheckSum:         009495F6
    ImageSize:        00A71000
    File version:     10.0.17763.503
    Product version:  10.0.17763.503
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     ntkrnlmp.exe
        OriginalFilename: ntkrnlmp.exe
        ProductVersion:   10.0.17763.503
        FileVersion:      10.0.17763.503 (WinBuild.160101.0800)
        FileDescription:  NT Kernel & System
        LegalCopyright:   © Microsoft Corporation. All rights reserved.

Sorun yazılımsal windows dosyası ile alakalı.

CMD'yi açıp yönetici olarak. sfc /scannow ile deneyelim ilk önce bozuk dosya varsa düzeltsin.

Eğer ki sorunun devam ederse. Temiz bir format ile çözüzeleceğini düşünüyorum formattan önce başka bir yol varsa onuda deneriz.

MAVİ EKRAN HATASI

Benzer içerikler