quote:

Thank you for contacting Electronic Arts.
You
dsfadfas EA Logic :d
*******
04:54
they asked me to do trace route
ftp://ftp.ea.com/pub/origin/patches/uo/uotrace.exe
they need to download it from this adress
After installing this, open the program. If a pop up box appears telling you UO Server List not found, click 'No'.
Click the 'Options' menu at the top of the window, and select 'Advanced'.
Next in the rectangular window where the server is listed, type in 'easo.ea.com'. If you get a DNS lookup failed error, please make sure that you typed the name correctly.
Click the button labeled 'Trace Route', which is the fourth button from the left.
After the trace route has completed, click the 'Poll' button, which is two buttons to the right of the trace route button. This tells your computer to send data packets to the host server.
) Let it send around 10 or so packets then select 'Stop Poll'
Now, click 'Edit' then 'Copy'
Open a blank text file, such as Microsoft's Notepad, and select 'Edit' then 'Paste'.
Attach the file to this incident so we can see any connectivity issues that may be present.
....this helped me.spread the world
i hope this helps your friends